Privacy Policy

1. Who We Are

Rowland Technology ("we", "us", "our") is the data controller for information collected through this website. Contact: ben@rowlandtechnology.com.

2. Information We Collect

We collect the following personal information:

• Order information: name, email address, delivery country, and purchase details
• Account information: name, email, and encrypted password (if you create an account)
• Payment information: we do not store card details — payments are processed by Stripe, who have their own privacy policy
• Contact enquiries: name, email, and message content when you use our contact form
• Session data: shopping cart contents and preferences, stored temporarily in your browser session

3. How We Use Your Information

• Processing and fulfilling your orders
• Sending order confirmation and dispatch notifications
• Responding to enquiries and providing customer support
• Managing your account and order history
• Complying with our legal obligations

We process your data on the legal basis of contract performance (to fulfil your order) and legitimate interests (customer support and fraud prevention).

4. Data Sharing

We do not sell or rent your personal data. We share it only with:

• Stripe — to process payments securely
• Delivery partners — your name and delivery address as needed to ship your order
• Legal authorities — if required by law

5. Cookies

We use a single session cookie to maintain your shopping cart and login state. This cookie is essential for the website to function and expires when you close your browser. We do not use advertising or tracking cookies.

6. Data Retention

Order data is retained for 7 years to comply with HMRC accounting requirements. Account data is retained until you request deletion. Contact enquiries are retained for 12 months.

7. Your Rights

Under UK GDPR, you have the right to:

• Access a copy of the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data (subject to legal retention obligations)
• Object to processing or request restriction
• Complain to the ICO at ico.org.uk if you believe we have not handled your data correctly

To exercise any of these rights, email ben@rowlandtechnology.com.

8. Security

We use industry-standard security measures including HTTPS encryption, hashed password storage, and CSRF protection. Payment data is handled exclusively by Stripe and never stored on our servers.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be notified by email to registered account holders. Continued use of the site after changes constitutes acceptance.